FAQ

FAQ

1. Are nexway chargers compatible with all EV models?

Yes, we support multiple EV standards, including CCS, CHAdeMO, and Type 2.

2. What are the installation requirements?

Requires professional installation, adequate electrical capacity, and sometimes additional permits.

3. What kind of warranty and support do you offer?

Typically, a 2-year warranty with options for extended coverage and customer support.

4. Can nexway assist with charger installation?

Nexway provides installation services and a network of certified partners.

5. What are the types of charging connectors?

Charging connectors include Type 1 (SAE J1772), Type 2 (IEC 62196), CCS1 & CCS2 (Combined Charging System), CHAdeMO, and NACS.

6. What is the relationship between current, voltage, and charging power?

Charging power (kW) = Voltage (V) x Current (A). Higher voltage and current provide faster charging.

7. What are the definitions for slow charging, fast charging, HPC, and ultra-fast charging in Europe?

Slow Charging: Up to 3.7 kW
Fast Charging: 7 kW to 22 kW
High Power Charging (HPC): 50 kW to 150 kW
Ultra-Fast Charging: Over 150 kW

8. What are the North American charger types?

Type 1 (SAE J1772): Standard AC charging
CCS1: DC fast charging
NACS: North American Charging Standard proposed by Tesla

9. Are Mode 2 chargers safe?

Yes, Mode 2 chargers are safe when they include built-in safety features like RCDs and proper grounding.

10. Why is my T2-T2 charging cable not charging?

Ensure proper connection, check for faults, and verify compatibility with both your EV and the charging station.

11. What determines charging speed?

Charging speed is determined by the EV's onboard charger, the charger's power output, and the battery's state of charge.

1​2. Does ultrasonic welding technology make charging faster and reduce heat?

Yes, ultrasonic welding improves electrical connections, enhancing charging speed and reducing heat generation.

13. How should I maintain charging connectors?

Regularly inspect for damage, clean contacts, and protect them from extreme weather conditions.

14. Can I use a charging connector if it gets wet?

No, do not use a wet charging connector. Dry it thoroughly and inspect it for damage before use.

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